YOUR FIRST APPOINTMENT

During the first visit, the entrance examinationshall be conducted, patient's dental condition will be evaluated and targets for the treatment will be set.

The alternatives of the treatment procedures and materials used will be explained to the patient and s/he becomes familiar with the price of the proposed treatments.

REGISTRATION

Patient registration shall be performed based on a proof of identity.

When registering truthfully inform the doctor about your medical condition, especially about allergies and medicines you are taking currently or in long term and other matters relating to your state of health.

HEALTH INSURANCE COMPANIES
AND CONTRACTUAL PATIENTS

Our clinic has signed a contract with the Union and Všeobecná zdravotná poisťovňa health insurance companies.

Condition for signing the health care contract is the delivery of confirmation of the patient´s removal from the register of your previous dentist or an affidavit that the patient is not registered at another doctor.

If patient is insured in the Union or Všeobecná zdravotná poisťovňa health insurance company, patient has a signed contract for health care with our clinic thus meeting the statutory terms and condition so patient will be charged the fees that are in the column "WITH A CONTRACT" of the actual price list.

Discounted rates are distinguished by colour in the price list.

NON-CONTRACT PATIENTS

Our patients do not have to be insured in any health insurance company and they do not have to sign the contract on health care with our clinic if they are insured.

In this case, we do not require medical documentation from a previous dentist or a certificate of the patient´s removal from the register.

Non-contractual patients are charged the fees that are in the column "WITHOUT A CONTRACT" of the actual price list.

TREATMENT AND ITS COST

Patient is always informed about the diagnosis, treatment options with alternatives, treatment procedure and treatment costs and duration, before the treatment.

Patient may choose an alternative that suits him/her best. The cost of treatment is determined based on the actual price list.

TRUST

The basic premise of a successful treatment is the patient´s trust of the doctor and his/her treatment procedures.

If the patient has any questions about the diagnosis defined or the medical procedure, the doctor will explain it.

RESERVATION SYSTEM

In order to provide services with maximum quality we use a reservation system for a specific date and time. This way of working relieves the patient from unnecessary waiting in the waiting room and provides the doctor with a time convenient for the treatment.

The best way to arrange the visit's term is by phone, during treatment hours or by leaving a message on the answering machine. Failing to appear or cancelling the visit within less than 24 hours before the booked date is charged.

DISCREETNES

We ask patients as well as the rest of the visitors not to enter the treatment room without invitation.

Your discreetness provides the treated patient's privacy during the treatment and allows the doctor to concentrate on the work undisturbed.

Despite the fact that making a reservation for the patient the duration of treatmentis always taken into account, someunexpected circumstances that require additional time might occur and objectively it is not possible to finish treatment on the scheduled time.

If this happens, we communicate this to the patient in the waiting room as soon as treatment work procedures allow.

MEDICAL DOCUMENTATION COPY

The patient may request a copy of the medical documentation provided in the form of a copy certified by the doctor.

A copy of the medical documentation can be picked up by the patient, his/her legal representative, or authorized person with the authorization to perform the collection of the medical records with the signature of the patient certified by a notary.

Releasing a copy of the medical documentation is charged under the actual price list.